Key
Responsibilities
- Assess the quality of analysts on the project
- Meet volume and quality targets for all
quality assurance audits
- Develop and maintain knowledge of client and
their business needs processes
- Develop and maintain an understanding of
client Service Level Agreements and department**Apply on the
website**;s key performance requirements
- Develop and maintain product knowledge
industry knowledge and business and professional skills by
participating in
on-the-job and classroom trainings
- Take accountability for effectively handling
escalations
- Identify root causes for business-related
issues and recommend solutions to improve overall client satisfaction
- Assist with monitoring and tracking incidents
to ensure timely resolution
Qualifications
Role
Requirements
- Proven commitment to quality in work
- Strong attention to detail
- Ability to explain information and concepts
clearly and succinctly for others to easily understand
- Ability to read and interpret policy process
maps accurately
- Proactive nature with a strong work ethic
and eagerness to take initiative and **Apply on the website**;go the
extra mile**Apply on the website**;
- Resourcefulness critical creative thinking
and problem-solving skills
- Flexibility and adaptability (e g learning
new processes policy changes)
- Demonstrated ability to work as part of a
team adding a positive attitude and business focus
- Ability to effectively manage time and work
in a fast-paced deadline-driven environment
- Fluency in social media (e g Facebook
Instagram LinkedIn etc )
- Proficiency with Microsoft Office
particularly Excel (e g pivot tables v-lookups macros)
- Strong verbal and written communication
skills in English
Success in this position
requires exceptional client service skills a willingness to experiment
the
ability to thrive in a dynamic team-focused environment and a passion
for
helping others achieve results
Accenture is a leading global professional
services company providing a broad range of services and solutions in
strategy consulting digital technology and operations Combining
unmatched
experience and specialized skills across more than **Apply on the
website** industries and all
business functions - underpinned by the world**Apply on the
website**;s largest delivery network -
Accenture works at the intersection of business and technology to help
clients
improve their performance and create sustainable value for their
stakeholders
With people serving clients in more than **Apply on the website**
countries Accenture
drives innovation to improve the way the world works and lives Visit
?accenture com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age race
creed colour religion sex national origin ancestry disability status
veteran status sexual orientation gender identity or expression
genetic information marital status citizenship status or any other
basis as applicable by law
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process Job Description
Key
Responsibilities
- Assess the quality of analysts on the project
- Meet volume and quality targets for all
quality assurance audits
- Develop and maintain knowledge of client and
their business needs processes
- Develop and maintain an understanding of
client Service Level Agreements and department**Apply on the
website**;s key performance requirements
- Develop and maintain product knowledge
industry knowledge and business and professional skills by
participating in
on-the-job and classroom trainings
- Take accountability for effectively handling
escalations
- Identify root causes for business-related
issues and recommend solutions to improve overall client satisfaction
- Assist with monitoring and tracking incidents
to ensure timely resolution
Qualifications
Role
Requirements
- Proven commitment to quality in work
- Strong attention to detail
- Ability to explain information and concepts
clearly and succinctly for others to easily understand
- Ability to read and interpret policy process
maps accurately
- Proactive nature with a strong work ethic
and eagerness to take initiative and **Apply on the website**;go the
extra mile**Apply on the website**;
- Resourcefulness critical creative thinking
and problem-solving skills
- Flexibility and adaptability (e g learning
new processes policy changes)
- Demonstrated ability to work as part of a
team adding a positive attitude and business focus
- Ability to effectively manage time and work
in a fast-paced deadline-driven environment
- Fluency in social media (e g Facebook
Instagram LinkedIn etc )
- Proficiency with Microsoft Office
particularly Excel (e g pivot tables v-lookups macros)
- Strong verbal and written communication
skills in English
Success in this position
requires exceptional client service skills a willingness to experiment
the
ability to thrive in a dynamic team-focused environment and a passion
for
helping others achieve results
Accenture is a leading global professional
services company providing a broad range of services and solutions in
strategy consulting digital technology and operations Combining
unmatched
experience and specialized skills across more than **Apply on the
website** industries and all
business functions - underpinned by the world**Apply on the
website**;s largest delivery network -
Accenture works at the intersection of business and technology to help
clients
improve their performance and create sustainable value for their
stakeholders
With people serving clients in more than **Apply on the website**
countries Accenture
drives innovation to improve the way the world works and lives Visit
?accenture com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age race
creed colour religion sex national origin ancestry disability status
veteran status sexual orientation gender identity or expression
genetic information marital status citizenship status or any other
basis as applicable by law
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process
We need : English (Good)
Type: Permanent
Payment:
Category: Others